Press release
🌐 Indices
📊 Neutral
🌍 GLOBAL
HFS Research Overhauls Industry Benchmarking With New Star Ratings Model
HFS Research pivots to a data-driven Star Ratings model, replacing legacy analyst-led assessments with direct enterprise client feedback to improve transparency in provider benchmarking.
Impact
10/10
💡 Key Takeaways
- HFS Research replaces the Horizons assessment framework with a new Services-as-Software™ Star Ratings system.
- The new model relies on over 400 enterprise client verdicts to determine rankings.
- The shift eliminates vendor-influenced briefing decks and subjective analyst scoring from the evaluation process.
📋 Executive Summary
HFS Research is abandoning its traditional Horizons assessment model in favor of a new Services-as-Software™ Star Ratings system. The initiative leverages data from over 400 enterprise client verdicts to eliminate vendor influence and subjective analyst scoring from provider rankings.
📊 Sentiment Analysis
Sentiment
📊 Neutral
Impact Score
10/10
Region
🌍 GLOBAL
Asset Class
🌐 Indices
❓ Frequently Asked Questions
HFS aims to remove vendor influence and subjective analyst bias by transitioning to a data-centric model based entirely on verified enterprise client feedback.
📰 Source
📅 Originally published:
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