Caylent earns ISG industry recognition for its AI-first AWS services, bolstered by the strategic integration of Amazon Connect specialist Pronetx into its cloud modernization portfolio.
Caylent received a positive industry recognition from ISG, highlighting its AI-first AWS capabilities and recent Pronetx acquisition.
The report underscores the strength of the AWS ecosystem, indirectly benefiting Amazon's cloud business.
ISG published a provider lens report naming Caylent as a Product Challenger, reflecting its analyst coverage.
Pronetx was acquired by Caylent to strengthen its Amazon Connect expertise, a positive development for the private firm.
Caylent secures Product Challenger status in the latest ISG Provider Lens report, validating its AI-first strategy for AWS enterprise contact centers. This recognition follows the firm's April acquisition of Pronetx, which bolstered its Amazon Connect expertise and cloud modernization capabilities.
The recognition as a Product Challenger validates Caylent's technical capabilities and strategic focus on AI-driven AWS cloud modernization.
The acquisition of Pronetx in April expanded Caylent's specialized expertise in Amazon Connect, enhancing its ability to modernize enterprise contact centers.