Genpact research shows that while AI agent adoption is widespread at 79%, most firms struggle to translate these deployments into tangible P&L results, with only 9% having completed significant operating model transformations.
Genpact published a research survey of 2,000+ executives showing 79% of enterprises have AI agents in production but only 15% tie AI investment to P&L outcomes, promoting its 'Agentic Operations' model. This is brand positioning for Genpact's services with no revenue, guidance or contract figures, so it is unlikely to move the stock materially.
A new Genpact survey of over 2,000 executives reveals that while 79% of enterprises have deployed AI agents, only 15% have successfully linked these investments to P&L outcomes. The report highlights a significant gap between AI deployment and operational transformation, noting that only 49% of AI initiatives funded over the last 24 months have met expected value targets.
No financial figures for Genpact are given in the report. It is a research study of 2,000+ enterprise executives that positions Genpact's Agentic Operations offering, without any revenue, profit or guidance numbers.