LITSLINK analysis indicates that software updates breaking core functionality represent a greater financial risk than UX-related dissatisfaction, while questioning the validity of common industry cost metrics.
LITSLINK published a study on software update costs, but as a private company it has no direct public market impact.
Software development firm LITSLINK reports that functional software failures incur significantly higher costs than unpopular user interface changes. The study also highlights a lack of verifiable data behind widely cited industry figures regarding the financial impact of poor user experience design.
The study identifies that updates which break core functionality are significantly more expensive to remediate than updates that merely introduce unpopular user experience changes.