T-Mobile US raises its 2030 broadband target to 15 million fixed-wireless customers while integrating AI across its network and customer service operations to sustain growth.
T-Mobile US CEO outlined growth strategy with raised broadband targets and AI initiatives, signaling bullish outlook.
T-Mobile US CEO Srini Gopalan outlined an aggressive growth strategy at the Goldman Sachs Communacopia + Technology Conference, raising the company's 2030 fixed-wireless target to 15 million customers. The carrier is leveraging its 5G standalone network and a $2.7 billion AI initiative to drive operational efficiency and expand its footprint in both consumer and business markets.
T-Mobile uses AI for customer care, network planning, coding, and personalized marketing, aiming to reduce customer service calls by 75% while investing $100 million in workforce training.