Balto expands its AI portfolio with the launch of Kodi, a new tool engineered to automate decision-making and problem-solving for contact center management teams.
Balto announced the general availability of Kodi, an AI coworker for contact center leaders, which is a positive product launch for the company.
Balto has announced the general availability of Kodi, an AI-powered coworker designed to assist contact center leaders. The platform identifies operational problems, uncovers performance opportunities, and executes approved decisions to streamline workflows.
Kodi acts as an AI coworker for contact center leaders, helping them investigate problems, identify opportunities, and execute operational decisions.