Metcash partners with Coveo and Publicis Sapient to deploy AI-driven search and conversational tools, aiming to streamline B2B retail operations and improve productivity for its Australian wholesale network.
Coveo deepens its relationship with a major Australian wholesaler, expanding its AI platform deployment and strengthening its B2B retail revenue base.
Metcash expands its partnership with Coveo to deploy AI-powered search and conversational experiences, which should improve productivity and customer service for its B2B retail operations.
Publicis Sapient is involved as a partner in delivering the AI-enabled experiences, supporting the project but with limited direct financial impact.
Metcash Limited has expanded its partnership with Coveo Solutions to integrate advanced AI-powered search and conversational tools across its B2B retail operations. Supported by Publicis Sapient, the initiative aims to accelerate content discovery and enhance customer service efficiency for the Australian wholesaler.
The partnership aims to deploy AI-powered search and conversational experiences to improve productivity, speed up content discovery, and enhance service for Metcash's B2B retail customers.
Publicis Sapient is involved as a strategic partner to assist in delivering the AI-enabled digital experiences for Metcash.