Mews reports that 89% of travelers support a hybrid model of AI and human-led hospitality, highlighting a clear preference for behind-the-scenes automation over the replacement of personal service.
Mews published a global survey on guest preferences for AI in hospitality, but no financial impact is indicated.
A global survey of 3,250 travelers conducted by Mews indicates that guests are increasingly comfortable with AI integration in hospitality. The data shows that 89% of respondents prefer a balanced mix of automated services and human interaction, signaling a shift in consumer expectations for hotel technology.
Travelers are generally receptive to AI, provided it is used to enhance efficiency behind the scenes while maintaining human interaction for core service experiences.